Project Red Light For Hope

Transaction Policy

Our goal at The Project Red Light Special Needs Trust is to make your purchasing experience easy and efficient. The following transaction policies are designed to ensure your satisfaction and understanding of the purchase process at prl4hope.org. If you have any questions about the information below, please Contact us:

The Project Red Light Special Needs Trust
485 Secluded Grove Loop
Madisonville, LA 70447
504-669-8292
tickets@prl4hope.org

:WHO YOU ARE PURCHASING FROM:
The Project Red Light Special Needs Trust acts as the sole agent for all special events promoted on our website prl4hope.org. When you purchase a ticket for a special event that is listed on our website, The Project Red Light Special Needs Trust will be handling the transaction and collecting payment for the special event. Further, The Project Red Light Special Needs Trust will be handling the transaction and collecting payment for all monetary gifts donated to Beth Crutcher Giacone via the prl4hope.org website.

:CURRENCY and PAYMENT METHODS:
Prl4hope.org accepts several methods of payment to accommodate your needs. Prl4hope.org accepts American Express, Visa, MasterCard, and Discover. All ticket prices for The Project Red Light Special Needs Trust's special events are stated in U.S. Dollars. All monetary gifts donated to The Project Red Light Special Needs Trust's via the prl4hope.org website are billed to you in U.S. Dollars.

:BILLING INFORMATION VERIFICATION:
Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, The Project Red Light Special Needs Trust will attempt to contact you, using the information provided at the time of purchase. If The Project Red Light Special Needs Trust is unable to reach you after its initial attempt, The Project Red Light Special Needs Trust will cancel your order and may sell your tickets to another customer without further notice.

:ORDER CONFIRMATION:
If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with The Project Red Light Special Needs Trust whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. The Project Red Light Special Needs Trust will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation.

:REFUNDS and EXCHANGES:
All tickets sales and donations are final. Before purchasing tickets, carefully review the special event details. The Project Red Light Special Needs Trust will not issue exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Tickets may be refunded only if the ticketed event is cancelled or if you failed to receive that ticket via our standard delivery options. Further, before making a donation, please carefully review the monetary gift amount. The Project Red Light Special Needs Trust will not issue a refund after a donation has been made.

:PRICING and ERRORS:
The Project Red Light Special Needs Trust will have the right to cancel the order for that ticket and refund to you the amount that you paid. If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

:DELIVERY OPTIONS:
Standard Mail
When you purchase tickets for special events and you choose Standard Mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified credit card billing address within the U.S. Please allow at least 7 days after your order is made to receive your tickets. In some cases, if the event is in the distant future, it may take longer. If you don't receive your tickets within 5 business days of the event, then please call The Project Red Light Special Needs Trust 504-669-8292 for information on how to proceed.

Will Call
When you purchase tickets for special events within 5 business days of the event you should choose Will Call as your delivery method. On the day of the event you may pickup your tickets at the event location. The ticketing attendant will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets from The Project Red Light Special Needs Trust or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.

Privacy and Security

The Project Red Light Special Needs Trust is committed to protecting your privacy. This Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using prl4hope.org, you are accepting the practices described in this Privacy Policy.

We may request your e-mail address or mailing address for the purposes of adding you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We adhere to a strict "No Spam" policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

On some forms contained within our website, we may request your personal financial information. The purpose of this request is to provide our visitors with the means to make financial donations or to make purchases for tickets online. Whenever we request the credit card information from a visitor, we will clearly indicate the purpose. The Project Red Light Special Needs Trust has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you make donations or purchase tickets via the forms on our website, we offer the use of a secure server. All sensitive credit information supplied by you is transmitted securely via Secure Socket Layer (SSL) technology.

In addition, The Project Red Light Special Needs Trust will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, web site additions, and new products or services. You have the option of "Unsubscribing" from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you.

The Project Red Light Special Needs Trust uses reasonable precautions to keep the information disclosed to us secure. The Project Red Light Special Needs Trust also provides links to other websites. We are not responsible for their Privacy Policies or how those web sites manage information about their users. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We strongly urge you to check with those web sites to determine their privacy policy.

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. View our full Privacy Policy